Shipping & Returns Policy
February 26, 2024
SHIPPING
All orders are shipped from Jakarta, Indonesia with DHL Express Worldwide Service. Your package should arrive to your address within 1 - 2 days.
We normally process and dispatch all placed orders within 1 - 2 working days.
We can not and do not take responsibility for packages that are lost, stolen, or delayed through the postal system.
CUSTOMS & DUTY
International orders may be subject to local charges. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the package. We have no control over these charges and cannot predict what they may be. Rocketindo cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. Rocketindo will not process any refunds on returning parcels that have been sent back initiated by the shipping company because customer refuses to pay potential custom clearance.
International orders are subject to local laws. Any laws or regulations that may prohibit your ordered packages from entering your country should be taken into consideration before placing any order on our website. We do not take responsibility nor can we do anything should any of your ordered packages encounter problems with regulations on your country. Please do research before you place an order to ensure your order arrives smoothly.
RETURNS
We are committed to your complete satisfaction. While we do not offer returns, we guarantee the safe arrival of your order, precisely as specified. Rigorous quality control measures, including meticulous packaging and thorough order verification, are implemented to ensure accuracy and protect your purchase during transit. We are confident you will be pleased with your selection. Prior to placing your order, should you require any clarification or assistance in making the optimal choice, please do not hesitate to contact us. We are available to provide expert guidance.